Claim Process
To file a claim for shipments that are damaged, lost, or have missing contents, please contact our customer support team and submit the required claim form with supporting documents.
All claims due to damage (visible or concealed), delay (including spoilage claims) or shortage must be notified to us in writing within 7 calendar days after delivery of the Shipment. All supporting documentation must be shared at the earliest.
Please include the following information and documents with your claim submission.
Provide the tracking (AWB) number or a detailed description of the contents. When describing missing/damaged goods, include specifics such as serial numbers, brand, model, size, colour, and quantity. Photos of the contents are helpful.
Attach documents that help identify the goods, such as receipts, invoices, or purchase orders.
Photographic proof is mandatory for damage claims. Include clear images of the outer packaging, inner packaging, shipping label, and damaged contents.
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